Contract-
(Priority 1)
Requests for service from Contract Customers are handled within
4 hours. Contract customers also enjoy a parts cost of 10% over our cost.
What does it cost?
What's Included?
- PRIORITY RESPONSE
A technician is dispatched to arrive at your site within 4 hours of
your trouble call. Non-critical calls receive a 24-hour response time. If
other non-contract service calls are pending, they are delayed while your
service call is scheduled in and completed.
- TECHNICAL SUPPORT
This agreement includes technical support as required. Our non-contract
clients do not have this privilege.
- GENERAL REPAIR AND SERVICE
The contract provides an onsite visit of 1 hour per month, scheduled at
the customer's request, that includes labor and travel charges.
Contract duties include, but will not be limited to, hardware service and
repair, operating system support and fine tuning, LAN (network) support
and troubleshooting, application software support including loading and
training, procedure documentation, new software installation and setup,
and Remote Suport.
What isn't included?
- PARTS
Parts used for repairs are not included. When parts are required, you will
be charged the wholesale price plus 10%. You may also purchase any
hardware or software at 10% over cost.
- ADDITIONAL HOURS
More than 1 hour per month of combined support services. You may request
extra hours at $ 100.00 per hour, a savings of $50.00 per hour over our
regular rates.
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